GENERAL TERMS AND CONDITIONS
www.bognarelectronics.com
Effective
date: February
12, 2025
Introduction
Please read our General Terms and Conditions carefully, as by placing an order, you accept the General Terms and Conditions of our Company!
If you have any questions regarding the use of our webshop, the purchasing process, the products we sell, or our General Terms and Conditions, you can contact our Company at the following contact details:
Company Details:
Company name: BONASATI Kft.
Registered seat: 2330 Dunaharaszti, Domb utca 13/A, Hungary
Mailing address: 2330 Dunaharaszti, Domb utca 13/A, Hungary
Tax number: 13599445-2-13
Company registration number: 01-09-863627
Registering authority: Budapest Környéki Törvényszék Cégbírósága (Court of Registration)
Bank account number: 11742180-20081861-00000000
Representative: Sándor Bognár
Website: www.bognarelectronics.com
Email: info@bognarelectronics.com
Phone number: +36-30-599-9219
Hosting provider: home.pl S.A., Zbożowa 4, 70-653 Szczecin, Poland
Definitions
Parties: The Seller and the Consumer/Business together.
Consumer: A natural person over the age of 18 who acts outside their trade, business, or profession and purchases, orders, receives, uses, or utilizes a product, or is the recipient of commercial communication or an offer related to a product.
Consumer contract: A contract where one of the parties qualifies as a Consumer.
Warranty: In the case of a consumer contract, as per the Hungarian Civil Code:
A voluntary warranty that exceeds the statutory obligation and is provided to ensure the proper fulfillment of the contract.
A mandatory warranty required by law.
Contract: A sales contract concluded between the Seller and the Consumer/Business through the webshop and email communication.
Distance contract: A consumer contract concluded within an organized system for distance selling, where the parties are not physically present simultaneously and use remote communication tools exclusively to conclude the contract.
Product: Any tangible item offered for sale in our webshop.
Movable goods, including water, gas, and electricity supplied in a limited quantity or a predetermined volume.
Movable goods that include or are connected with digital content or digital services in such a way that without the digital content or digital service, the product would not be able to fulfill its intended functions (hereinafter: "product containing digital elements").
Purchase price: The consideration payable for the product, as well as for the supply of digital content or digital services.
Product containing digital elements: A movable good that includes or is linked to digital content or digital services in such a way that without them, the product cannot perform its intended functions.
Compatibility: The ability of a product containing digital elements, digital content, or digital services to operate together with hardware or software generally used with similar products, without requiring modifications.
Interoperability: The ability of a product containing digital elements, digital content, or digital services to function with hardware and software different from those typically used with similar products.
Functionality: The ability of a product containing digital elements, digital content, or digital services to perform its intended functions.
Manufacturer: The producer of the product, in the case of imported goods, the importer into the European Union, or any person who presents themselves as the manufacturer by affixing their name, trademark, or other distinguishing mark to the product.
Durable medium: Any device that allows the consumer or business to store personally addressed data in an accessible format for future reference for a period appropriate to the purpose of the data, and to reproduce the stored data in an unchanged form.
Remote communication device: Any tool that enables contract declarations to be made remotely for the purpose of concluding a contract. Such devices include addressed or unaddressed printed materials, standard letters, advertisements with order forms published in the press, catalogs, telephones, faxes, and internet-enabled devices.
Business: A person acting within the scope of their economic activity or profession.
Webshop: Our webshop, where contract formation takes place.
Applicable Laws
The following laws and regulations apply to this contract:
Act CLV of 1997 on Consumer Protection
Act LXXVI of 1999 on Copyright
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
Government Decree 151/2003 (IX.22.) on the Mandatory Warranty for Durable Consumer Goods
Act CXX of 2011 on Informational Self-Determination and Freedom of Information
Act V of 2013 on the Civil Code
NGM Decree 19/2014 (IV.29.) on the Procedural Rules for Warranty and Guarantee Claims in Consumer Contracts
Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts Between Consumers and Businesses
EU Regulation 2016/679 (General Data Protection Regulation – GDPR)
EU Regulation 2018/302 on Geo-Blocking and Consumer Discrimination
Government Decree 373/2021 (VI. 30.) on the Detailed Rules of Contracts for the Sale of Goods and the Supply of Digital Content and Digital Services
Scope and Acceptance of the GTC
In addition to the applicable legal provisions, our General Terms and Conditions regulate the content of the contracts concluded. This document summarizes the rights and obligations of both parties, the terms of contract formation, payment and delivery conditions, deadlines, liability rules, and the conditions for exercising the right of withdrawal.
By placing an order, you accept the General Terms and Conditions of our Company, which form part of the concluded contract.
Language and Form of the Contract
The language of the contract is Hungarian.
The contract is concluded when the order is placed and the General Terms and Conditions are accepted.
Governing Law and Jurisdiction
These General Terms and Conditions (GTC) and the contracts based on them shall be governed by the laws of Hungary, particularly Act V of 2013 on the Civil Code, as well as other relevant Hungarian laws mentioned above.
Any dispute arising from or related to these GTC or the contracts based on them shall be subject to the exclusive jurisdiction of the Hungarian courts. The parties agree to resolve disputes before the Budapest Conciliation Board, and if court proceedings are necessary, the case shall be handled by the Szigetszentmiklós District Court or, depending on the claim's value, the Budapest Környéki Regional Court ( Törvényszék).
For consumer contracts, consumers are entitled to the mandatory consumer protection regulations of their country of residence, including any different regulations of European Union member states if the consumer's habitual residence is outside Hungary.
Prices
Our Company is subject to VAT, and all prices listed in the webshop include VAT (gross prices). We reserve the right to change prices at any time.
COMPLAINT HANDLING AND LEGAL REMEDIES
The Consumer may submit complaints regarding the Products or the activities of our Company through the following contact details:
Email: info@bognarelectronics.com
Phone number: +36-30-599-9219
The Consumer may submit a complaint primarily in writing, but in certain cases, verbal complaints may also be accepted. Complaints may relate to the behavior, work, or omissions of persons acting on behalf of our Company, which are directly connected to the sale and distribution of the products.
Our Company will investigate verbal complaints immediately and, if possible, resolve them on the spot. If the Consumer does not agree with the handling of the complaint or if an immediate investigation is not possible, our Company will record the complaint and its position in a written report, a copy of which will be provided to the Consumer (in-person complaints will be handed over on-site). For complaints received via email, our Company will send a response within 30 days along with its decision. Written complaints will also be responded to in writing within 30 days from the date of receipt. If the complaint is rejected, our Company is required to provide a justification.
If a verbal complaint is made via telephone or other electronic communication services, our Company must assign a unique identification number to the complaint.
Complaint Record Requirements:
The complaint report must include the following:
Place, method, and date of complaint submission.
Consumer’s name, address, and contact details.
A detailed description of the Consumer's complaint, including relevant documents, records, and evidence.
The Company's response to the Consumer complaint (if an immediate resolution is possible).
The place and date of recording the complaint.
The signature of the person recording the complaint and, if applicable, the Consumer’s signature (if submitted in person).
The unique identification number assigned to the complaint (for complaints submitted via phone or electronic communication).
Our Company will store the written report and its response for 5 years and will present it to regulatory authorities upon request.
If the complaint is rejected, our Company will inform the Consumer in writing about the available legal remedies, including the relevant authorities and Conciliation Boards that the Consumer may contact. The notice will include the name, address, contact details (website, email, phone number) of the competent authority or Conciliation Board, as well as our Company's position regarding participation in the Conciliation Board procedure.
LEGAL REMEDIES IF A DISPUTE IS NOT RESOLVED
If the dispute between our Company and the Consumer cannot be resolved through negotiations, the Consumer has the following legal remedies:
Consumer Protection Authority Procedure
If the Consumer believes that their consumer rights have been violated, they may file a complaint with the Consumer Protection Authority of their place of residence. The authority will decide whether to initiate a consumer protection procedure after reviewing the complaint.
First-instance
consumer protection tasks are handled by local
district offices.
Their contact details can be found at:
🔗
http://jarasinfo.gov.hu/
Judicial Procedure
The Consumer has the right to pursue their claims through a civil lawsuit in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board Procedure
If the Consumer's complaint is rejected, they are entitled to initiate proceedings before the Conciliation Board that is competent based on their place of residence.
The Conciliation Board procedure can only be initiated if the Consumer has attempted to resolve the dispute directly with the Company.
In the Conciliation Board procedure, our Company has a mandatory cooperation obligation, which includes:
Responding to the Conciliation Board's request.
Attending the hearing in person or ensuring the presence of an authorized representative who is empowered to conclude a settlement agreement.
If our Company’s registered office is in a different region than the Conciliation Board’s jurisdiction, we are obliged to offer the Consumer a written settlement proposal.
Failure to comply with this cooperation obligation may result in the case being transferred to the Consumer Protection Authority, which has the power to impose fines on businesses. The fine amount varies:
Small and medium-sized enterprises (SMEs): HUF 15,000 – 500,000
Large enterprises (annual net revenue exceeding HUF 100 million): From HUF 15,000 up to 5% of annual net revenue, but not exceeding HUF 500 million.
Filing a Request for Conciliation Board Proceedings
The Consumer may initiate a Conciliation Board procedure by submitting a written request (via mail, fax, telegraph, or electronically through the Board’s website) to the Chairman of the Conciliation Board.
The request must include:
Consumer’s name, residence, and contact details.
The Company’s name and address involved in the dispute.
A detailed description of the Consumer’s standpoint and supporting evidence.
A declaration that the Consumer attempted to resolve the dispute directly with the Company.
A statement that no other Conciliation Board procedure, mediation process, lawsuit, or payment order request has been initiated for the same issue.
A proposal for the decision sought from the Board.
The Consumer’s signature.
If the Consumer requests a different Conciliation Board’s jurisdiction, this must be specified.
The application must be accompanied by copies of relevant documents, such as the Company’s written rejection of the complaint or, if unavailable, any written evidence of the Consumer’s attempt to resolve the dispute.
If a representative acts on behalf of the Consumer, a written power of attorney must be attached.
🔗 More
information on Conciliation Boards:
http://www.bekeltetes.hu
🔗
List
of regional Conciliation Boards:
https://bekeltetes.hu/index.php?id=testuletek
ONLINE DISPUTE RESOLUTION (ODR) PLATFORM
Consumers may settle disputes related to online purchases without initiating court proceedings by submitting a complaint on the Online Dispute Resolution (ODR) platform established by the European Commission.
Through the ODR platform, the Consumer and the Company can mutually select a dispute resolution body to handle the complaint.
🔗 Access
the ODR platform
here:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN
COPYRIGHT
Our website qualifies as a copyrighted work under Act LXXVI of 1999 on Copyright. All content is protected, including images, texts, software, and graphic designs.
The unauthorized use, modification, or application of any content on our website is strictly prohibited. Any content from our website (including images, videos, and texts) may only be used with the written permission of the copyright holder (BONASATI Kft.) and with proper source attribution.
PARTIAL INVALIDITY AND CODE OF CONDUCT
If any provision of these General Terms and Conditions is found to be legally incomplete or invalid, the applicable legal provisions shall apply to that specific part. The rest of the contract remains valid and enforceable.
Our Company does not have a code of conduct under the law prohibiting unfair commercial practices towards Consumers.
TECHNICAL SECURITY MEASURES AND FUNCTIONING OF DIGITAL CONTENT
The servers ensuring the data displayed on our website have an annual availability of over 99.9%. We continuously back up all stored data at regular intervals to ensure data restoration in case of any issues.
The data displayed on our website is stored in MySQL and MSSQL databases. Due to the sensitive nature of this data, it is stored with adequate encryption, using hardware-supported encoding built into the processors.
COOKIES USED ON OUR WEBSITE AND THEIR PURPOSE
Our website uses different types of cookies to enhance user experience and functionality.
Strictly necessary cookies:
These cookies are essential for the website to function properly and cannot be disabled in our systems. They are typically set in response to user actions, such as modifying privacy settings, logging in, or filling out forms. These cookies do not store personally identifiable information.Performance cookies:
These cookies help us analyze website traffic and user behavior to measure and improve site performance. They help us determine the most and least popular pages and track visitor movements on the website. The data collected by these cookies is aggregated and anonymized. If you disable these cookies, we will not be able to track your visit and monitor our website’s performance.
More information on Google Analytics cookies:
🔗 https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usageFunctional cookies:
These cookies allow for enhanced personalization and functionality on the website. They may be set by us or third-party service providers whose services are used on the site. If you disable these cookies, some or all functions may not work properly.Marketing cookies:
These cookies may be placed by our advertising partners through our website. They allow these companies to create a profile of your interests and display more relevant ads on other websites. They do not store personally identifiable information but rely on a unique identifier for your browser and device. If you disable these cookies, you will receive fewer targeted advertisements.
PRODUCT CHARACTERISTICS
The description of each product available for sale on our website provides information about its properties. This information can be found on the respective product’s page.
CORRECTION OF DATA ENTRY ERRORS AND RESPONSIBILITY FOR DATA ACCURACY
During the ordering process, before confirming the order, you can modify or correct the information you have entered.
You are responsible for ensuring the accuracy of the data you provide. The invoice will be issued based on this data, and the product(s) will be delivered to the specified shipping address.
By placing an order, you acknowledge that our Company has the right to pass on any costs or damages resulting from incorrectly provided data. Our Company excludes liability for incorrect performance due to incorrect data entry.
If an incorrect email address is provided or the Consumer’s mailbox is full, the order confirmation email may become undeliverable, which may prevent the contract from being fulfilled.
HANDLING INCORRECT PRICES
Our Company excludes liability for any incorrectly displayed prices, even with all due care, particularly if the error results from technical issues in our system.
An obviously incorrect price includes:
0 HUF (zero price)
Incorrectly displayed discount price
(e.g., Original price: 3,000 HUF, Discount: 20%, Incorrect discounted price: 500 HUF → Correct price should be 2,400 HUF)
If an incorrect price is displayed, our Company will inform you of the issue and offer the possibility to purchase the product at the correct price. You may then decide whether to proceed with the order at the correct price or cancel the purchase without consequences.
USING OUR WEBSHOP
Our webshop allows Users to:
Browse products (displayed with images, descriptions, and prices).
Place online orders.
You can browse products using the menu system. Products are categorized, and clicking on a category displays the products within that category. Clicking on a product name opens its detailed description.
Placing an Order
Select the product you want to purchase and add it to the cart.
Check and modify the contents of your cart by clicking on "View Cart".
You can adjust quantities or remove items from the cart.
To finalize the order, click "Order" and provide the necessary details:
Name, address, billing address, shipping address, email, phone number.
You may also create an account by setting a password. Registered users can track order status by logging in. A confirmation email will be sent upon successful registration.
Users are responsible for keeping their login details secure. If misuse is suspected, please inform us immediately. If you forget your password, click “Forgot Password”, and we will send a password reset link to your registered email.
Before finalizing the order, you must select your preferred payment and delivery method. On the Order Summary page, you can review all order details before confirmation.
Finalizing an Order
Click "Submit Order" to complete your purchase.
A confirmation email will be sent with your order details.
If you notice any errors in your confirmation email, please notify us within 24 hours.
By submitting your order, you acknowledge that your offer is binding and includes a payment obligation. If we do not confirm your order within 48 hours, you are released from your offer obligation.
ORDER PROCESSING AND CONTRACT FORMATION
Orders can be placed 24/7 in our webshop.
You will receive an automatic confirmation email upon order submission.
This confirmation does not constitute acceptance of your offer.
If you do not receive this confirmation email within 24 hours, please contact us to verify your order.
A second confirmation email will be sent by our Company to accept your order. At this point, the contract is concluded.
PAYMENT METHODS
Credit Card Payment: Secure online payment is available.
DELIVERY METHODS
Courier Delivery to Home:
Delivery time: 3-4 business days from dispatch.
ORDER FULFILLMENT DEADLINE
The standard fulfillment deadline is within 30 days from order confirmation.
If our Company fails to fulfill the order within this period, you may set a grace period. If we still fail to fulfill the order within this extended period, you may cancel the contract.
RIGHT TO WITHHOLD DELIVERY
If a previous order was not accepted upon delivery (except in the case of exercising the right of withdrawal), or if the package was returned with the status "Unclaimed", our Company reserves the right to require prepayment for future orders.
For online payments, our Company may withhold delivery until successful payment is verified. If the payment is incomplete, the Consumer will be requested to settle the outstanding amount.
INTERNATIONAL SALES
Our Company delivers orders outside Hungary as well.
Our General Terms and Conditions apply to international purchases.
The primary language for communication and purchasing is English.
Our Company is not required to comply with the national laws of the Consumer's country beyond EU regulations.
For international payments, transactions are processed in the currency specified by our Company.
If delivery by courier service is available in the respective country, international shipping is possible.
CONSUMER INFORMATION BASED ON GOVERNMENT DECREE 45/2014 (II. 26.)
INFORMATION ABOUT THE RIGHT OF WITHDRAWAL FOR CONSUMERS
According to Section 8:1(1)(3) of the Hungarian Civil Code (Ptk.), only a natural person acting outside their trade, profession, or business activity qualifies as a Consumer. Therefore, legal entities cannot exercise the right of withdrawal without justification.
Based on Section 20 of Government Decree 45/2014 (II. 26.), Consumers are entitled to withdraw from a contract without providing any justification.
In the case of a sales contract, the Consumer may exercise their right of withdrawal within 14 days from the date of receipt of the goods.
The Consumer may also exercise the right of withdrawal between the contract conclusion and the receipt of the goods.
If the Consumer has made an offer to conclude the contract, they have the right to revoke the offer before contract formation, thereby terminating the contractual obligation.
WITHDRAWAL STATEMENT AND THE CONSUMER’S RIGHT TO WITHDRAW OR TERMINATE
The Consumer may exercise their right of withdrawal by making an explicit statement in accordance with Section 20 of Government Decree 45/2014 (II. 26.).
Validity of the Withdrawal Statement
A withdrawal is considered valid if the Consumer sends the withdrawal statement within the 14-day deadline.
The burden of proof lies with the Consumer to demonstrate that they exercised their right of withdrawal in compliance with these regulations.
Upon receipt of the withdrawal statement, our Company will electronically confirm its receipt to the Consumer.
OUR COMPANY'S OBLIGATIONS IN CASE OF CONSUMER WITHDRAWAL
Refund Obligation
If the Consumer withdraws from the contract based on Section 22 of Government Decree 45/2014 (II. 26.), our Company will refund the total amount paid by the Consumer, including shipping costs, within 14 days from the date we become aware of the withdrawal.
⚠️ Important:
This
regulation does
not apply to additional shipping costs
incurred by the Consumer if they choose a more expensive delivery
method than our standard shipping option.
Method of Refund
The refund will be issued via the same payment method used by the Consumer.
If the Consumer agrees, another payment method may be used, provided that it does not result in additional costs for the Consumer.
Our Company is not responsible for delays caused by incorrectly provided bank account details or postal addresses.
Extra Costs
If the Consumer selects a more expensive shipping option than our standard delivery method, we are not obligated to refund the additional cost.
In such cases, our refund obligation only covers the standard shipping rate.
Right to Withhold Refund
Our Company may withhold the refund until we receive the returned goods or the Consumer provides clear proof that they have returned the goods.
Cash on delivery (COD) or postage-due packages will not be accepted.
CONSUMER OBLIGATIONS IN CASE OF WITHDRAWAL OR TERMINATION
Returning the Goods
If the Consumer withdraws from the contract, they must return the goods immediately, but no later than 14 days from the date they notify us of the withdrawal.
The return deadline is met if the Consumer ships the goods before the 14-day period expires.
The goods must be returned to our Company's address.
Return Costs
The Consumer bears the return shipping costs.
If the Consumer terminates the contract after service performance has begun, they must pay for the portion of the service already provided up to the termination date.
⚠️ Note:
We
do not accept
cash on delivery (COD) or postage-due shipments.
Consumer's Responsibility for Depreciation
The Consumer is responsible for any depreciation in the value of the goods if it results from use beyond what is necessary to determine the nature, properties, and functioning of the product.
CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The right of withdrawal cannot be exercised in cases listed in Section 29(1) of Government Decree 45/2014 (II. 26.), including but not limited to:
Alcoholic beverages where the price depends on market fluctuations beyond our control, and delivery occurs more than 30 days after contract conclusion.
Financial market-dependent goods or services whose price fluctuates even within the withdrawal period.
Newspapers, periodicals, magazines, except for subscription contracts.
Goods that are mixed inseparably with other products after delivery.
Accommodation services, car rental, transportation, catering, or leisure activities where the contract specifies a particular performance date.
Sealed audio or video recordings, software if the Consumer unseals the packaging after delivery.
Custom-made or personalized products.
Digital content not provided on a tangible medium, where the performance has started with Consumer consent, acknowledging they will lose their withdrawal right.
Public auction purchases.
Perishable goods or items with a short shelf life.
Services fully performed if the Consumer explicitly requested performance before the withdrawal deadline and acknowledged that they would lose the right of withdrawal.
Urgent repairs or maintenance services initiated at the Consumer’s explicit request.
Sealed health or hygiene products that, once unsealed, cannot be returned for health or hygiene reasons.
WARRANTY, PRODUCT WARRANTY, AND GUARANTEE INFORMATION
This section applies to Consumer contracts under Section 9(3) of Government Decree 45/2014 (II. 26.) and is based on its Annex 3.
This information only applies to Consumers. Rules for non-Consumer buyers are covered separately.
General Requirements for Contractual Performance in Consumer Contracts
The product must comply with Government Decree 373/2021 (VI. 30.) at the time of performance.
To be contractually compliant, the product must:
Match the description, quantity, quality, type, functionality, compatibility, and interoperability specified in the contract.
Be fit for any specific purpose the Consumer informed the Seller about before contract formation, which was accepted by the Seller.
Include all agreed accessories and user manuals, including installation and customer support instructions.
Provide the necessary updates to maintain compliance.
For products containing digital elements, our Company must:
Notify the Consumer about updates, including security updates.
Provide these updates for two years (for contracts covering a fixed period of digital service supply).
If the Consumer fails to install the updates within a reasonable time, we are not liable for resulting defects, provided that:
The Consumer was informed about the updates and the consequences of not installing them.
The failure was not due to missing installation instructions provided by the Seller.
Defective Performance
Our Company is liable for defects caused by improper installation, if:
Installation was part of the contract and was carried out by our Company.
The Consumer installed the product based on faulty installation instructions provided by our Company.
WARRANTY
WHEN CAN YOU EXERCISE YOUR WARRANTY RIGHTS?
In case of defective performance, our Company is obliged to provide a statutory warranty for new durable consumer goods and their designated accessories and components as specified in Government Decree 151/2003 (IX. 22.) and Decree 10/2024 (VI. 28.) IM.
According to Hungarian law, a warranty is mandatory for durable consumer goods (e.g., electronic devices, machinery, tools) if their price exceeds 10,000 HUF.
Our Company may voluntarily offer a warranty to Consumers, in which case a warranty statement must be provided.
The warranty statement must be provided on a durable medium no later than the time of delivery of the goods.
The warranty statement must include:
A clear declaration that the Consumer retains statutory warranty rights for defective performance free of charge, and that these rights are not affected by the warranty.
The name and address of the entity providing the warranty.
The procedure the Consumer must follow to enforce the warranty.
A specification of the goods covered by the warranty.
The terms and conditions of the warranty.
The warranty statement must be provided in Hungarian.
WHAT RIGHTS DO YOU HAVE UNDER THE WARRANTY AND WITHIN WHAT TIME FRAME?
Under the warranty, the Consumer may request:
Repair or replacement of the defective product.
A price reduction in specific cases prescribed by law.
As a last resort, termination of the contract if:
The obligated party fails to repair or replace the product within a reasonable time.
Repair or replacement cannot be completed without significantly inconveniencing the Consumer.
The Consumer no longer has an interest in repair or replacement.
Consumers may enforce their repair claims at:
Our head office.
Any of our branches or service locations specified in the warranty certificate.
WARRANTY PERIODS UNDER GOVERNMENT DECREE 151/2003 (IX. 22.)
The mandatory warranty period depends on the purchase price of the product:
2 years for products priced between 10,000 HUF and 250,000 HUF.
3 years for products priced above 250,000 HUF.
⚠️ Important:
Failure
to enforce the warranty within these periods results
in loss of rights
(except in cases specified in law).
The warranty starts on the date the product is delivered to the Consumer.
If installation is performed by our Company (or an authorized representative), the warranty begins on the installation date.
If the Consumer delays installation beyond 6 months, the warranty period starts from the delivery date.
WARRANTY PROCEDURES
Our Company must aim to complete repairs within 15 days.
The 15-day period starts on the date the product is received for repair.
If the repair or replacement takes longer than 15 days, we must inform the Consumer about the expected duration.
Special Cases:
Fixed installations, heavy goods over 10 kg, or non-portable products must be repaired at the installation site (excluding vehicles).
If on-site repair is not possible, our Company (or the repair service) must handle disassembly, reassembly, and transportation at no cost to the Consumer.
If the product is found to be irreparable on the first repair attempt:
Our Company must replace the product within 8 days.
If replacement is not possible, we must refund the full purchase price within 8 days upon receiving proof of purchase (invoice or receipt).
If repairs are not completed within 30 days:
If the Consumer agrees, repairs may be completed at a later date.
If the Consumer does not agree or does not respond, the product must be replaced within 8 days after the 30-day period expires.
If replacement is not possible, the purchase price must be refunded within 8 days.
RIGHT TO REPLACEMENT WITHIN THREE BUSINESS DAYS
If a durable consumer good covered by Government Decree 151/2003 (IX. 22.) is defective, the Consumer is entitled to a replacement within three business days.
If a replacement request is made within 3 business days, the product must be exchanged immediately as it is presumed defective at the time of sale.
WHEN IS OUR COMPANY EXEMPT FROM WARRANTY OBLIGATIONS?
Our Company is exempt from warranty obligations if we can prove that the defect occurred after delivery.
⚠️ Important:
You cannot enforce both a warranty and a statutory warranty (kellékszavatosság) claim for the same defect simultaneously.
However, if you successfully claim warranty repair or replacement, you can still enforce statutory warranty rights for the replaced or repaired product.
STATUTORY WARRANTY, PRODUCT WARRANTY, AND WARRANTY FOR NON-CONSUMER BUYERS
Statutory Warranty (Kellékszavatosság) for Non-Consumer Buyers
A non-Consumer buyer is entitled to:
Repair or replacement, unless the requested remedy is impossible or would result in disproportionate costs.
If repair or replacement is not an option, they may request a price reduction, have the defect fixed at our expense, or as a last resort, terminate the contract.
⚠️ Note:
Non-Consumers may switch between warranty rights, but they must bear the costs unless the change was necessary or caused by our Company.
Warranty claims must be enforced within 1 year, starting from the date of delivery.
Special Considerations for Used Goods
Used goods are subject to different warranty conditions than new goods.
Buyers must consider the likelihood of defects in used goods due to wear and age.
The Consumer can only claim defects that are unrelated to previous usage.
If the Consumer was informed about a defect before purchase, our Company is not liable for that defect.
PRODUCT WARRANTY AND WARRANTY FOR NON-CONSUMER BUYERS
Non-Consumer buyers are NOT entitled to statutory product warranty or mandatory warranty.
If our Company voluntarily offers a warranty, this will be explicitly stated at the time of purchase.
If the manufacturer provides a warranty that extends to non-Consumer buyers, the claim must be made directly with the manufacturer.
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